Archive for the ‘No right to be good’ Category

Wed 10 Mar 2010 9:35 pm   //   Posted in: No right to be good, Technology

Good as new

Here’s one of the greatest success stories in technology: The HP 12C financial calculator. It was introduced in 1981 and is still selling. After a generation of seismic advancements in technology, this weird horizontal calculator has kept its edge. It costs $70 and people still buy it.

Name something else battery-powered that hasn’t changed since 1981. I’ve got nothing. Blackberries and iPhones seldom last two years before better ones come out, yet this calculator could bury us all. Now I don’t work in finance and I’m far from an expert in calculators, so I can’t explain in detail what’s so amazing about this device. But I know calculators are a competitive space. This one’s success can’t just be an accident of history or the result of marketing. It’s adoption isn’t a requirement; surely there are other calculators that fit with today’s business conventions.

It could only have survived this long by being good. Good enough to be deeply loved by exactly the right customers. The HP 12C designers nailed it. They achieved something unheard of in technology: perfection. If we’re lucky, once in our lifetimes we’ll work on a team that does that.




Sun 31 Jan 2010 9:59 pm   //   Posted in: No right to be good, TV commericals

The best tagline in advertising

Michelin. Because so much is riding on your tires.

That slogan has been drilled into our brains repeatedly since 1985, when ad agency DDB created it. It’s poetry in a tire commercial. Why is it so good? Six reasons.

1. It takes a totally boring product and invents an emotional benefit. What’s riding on your tires? First, the safety of you and your passengers. Secondarily, your job, your social life, and any other reason you need reliable transportation.

2. It’s good writing. The slogan is concise and easy to understand. It has a rhythm that naturally emphasizes the important words so much.

3. It contains a pun that isn’t a groaner.

4. It lends itself to charming commercials involving adorable babies.

5. It’s perfectly suited for the product it’s selling. Tires are mysterious. We only buy them every couple of years, and a layman can’t tell the difference between a good tire and a cheap one. But if you convince us, through repetition of a catchy slogan, that your brand-name tires are better than the cheapo brand, we just might buy them.

6. It contains an implied threat. “If you don’t buy our tires, your children will die and you will live out the rest of your days wracked with guilt, you pathetic cheapskate.” Said with a smile!

Now, here’s the crazy thing. Michelin doesn’t even use this tagline any more. They haven’t for years.

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Wed 25 Nov 2009 8:44 pm   //   Posted in: New York is different, No right to be good, TV

Giving thanks for the Macy’s Thanksgiving Day Parade

High school bands. Lip syncing. Matt Laurer. Yeah, the Macy’s Thanksgiving Day Parade is cheesy. Three hours of schlock is hard to take. It fills a lazy block of holiday morning time, when most of us have slept in late and, at best, have just begun to preheat the oven and chop yams. Still wearing our slippers and sipping coffee, we feel sorry for the NBC people who had to wake up early and go to work. Many adults find the parade telecast boring, and it’s doubtful any Pixar-raised child could invest more than 10 minutes in it.

But the Macy’s parade delivers a single, visual quality that towers (literally) over the sloppy choreography and humiliating celebrity appearances. The balloons! Round and colorful, they bob like hallucinations past the flat, stone edifices of the city. Tiny ants at the ends of guylines ease these cartoon behemoths around the corners of Midtown office buildings. The feat has become so routine—this is the parade’s 83rd year—that our eyes miss seeing it for the remarkable spectacle it is.

Some of my earliest, dimmest impressions of New York—before I ever visited the city—are of the Macy’s parade on TV. At no point did I ever imagine being there. As childhood impressions go, New York City was similar to the Land of Oz—vivid, fun and purely fictitious.

Now this is my 8th November in New York. I have never actually been to the parade, since I always travel to Maryland to spend Thanksgiving with my family. But I always catch a few minutes of the parade on TV, or I see the photos later. Don’t let familiarity spoil how cool those images are. Balloons and buildings, speaking to one another: A pairing of color and monochrome, soft and hard, fleeting and permanent. The Macy’s balloons are a perfect artistic response to the canyons of Manhattan.




Mon 16 Nov 2009 9:55 pm   //   Posted in: No right to be good, Photos, TV commericals

Poetry in advertising

It’s been a so-so year for TV commercials, but this Levi’s ad is insanely great.

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Wed 26 Aug 2009 9:00 am   //   Posted in: Music, No right to be good, Travel

How I learned to stop worrying and love Jason Mraz

August 12, Rio de Janeiro, on a vacation I felt I had earned.

A banged-up Volkswagen sedan picked me up at the hostel. As I climbed in the back, the driver apologized in part-English, part-Portuguese for the busted rear window, which was stuck open. We turned onto the road that parallels the beach. The air that blew through the car was warm and smelled like the sea.

beachroad

We followed the coast and passed through tunnels cut into seaside cliffs. I was on my way to go hang gliding for the first time. This is a touristy thing to do, but the gliding conditions were good, and I felt excited.

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Wed 3 Jun 2009 8:00 am   //   Posted in: Food & drink, No right to be good

Kellogg's Frosted Mini-Wheats Little Bites Chocolate!

Oh my God, I’m in love with this cereal! But somebody at Kellogg’s should have nixed that long name and come up with something shorter. Suggestion: “Box o’ Cookies.” Seriously, these might as well be Oreos. I can’t believe we feed this stuff to children for breakfast!




Sat 30 May 2009 3:06 pm   //   Posted in: Music, No right to be good

In defense of schmaltz and tourist attractions

Two items for the no-right-to-be-good file:

  • Brad Paisley. I’m not supposed to like country music. I’m not the target demo. In fact, I’m programmed to hate it. Pre-fab corporate schmaltz wrapped in the American flag hits all my cynicism buttons. But for some reason, I enjoy putting a country channel on when I’m cooking or driving, and lately I’ve grown fond of Brad Paisley songs. The other day I nearly teared up when “Letter to Me” came on. Now at this point in the blog, I should get analytical, right? I should be doing research on whatever Nashville machine manufactured it, or parsing what my fondness for this music says about me. But I’m not. I’m just going to say I enjoy it, because it’s good.
  • South Street Seaport. Yes, the shopping mall in Lower Manhattan. The one where dozens of coach buses unload hundreds of tourists every day. The one with a Pizzaria Uno and a kiosk where you can have your name etched on a grain of rice. In other words, the most un-New York place in New York, if not the worst place in the whole universe. However, the Seaport happens to be built on a pier over the East River. And in a stroke of genius, there’s a deck on the far side of the complex with what might be the best view in the whole city (easily in the top five). Few things are as relaxing on a summer evening as buying a Coke in the Seaport food court, claiming a chaise lounge on the deck, and gazing out at Brooklyn while boats go by.



Wed 18 Mar 2009 12:00 pm   //   Posted in: It's a trap!, No right to be good, Over!

Best and worst chain stores in Manhattan

Best: Recently I went to Bed Bath & Beyond on Sixth Avenue in Chelsea. Apparently, the staff there is trained to personally say hi to each customer. Every employee I walked past – whether stocking the shelves or moving carts around – looked up, made eye contact, said “Hi,” and then went back to work. It wasn’t creepy, it wasn’t annoying, it was just friendly. There are other signs this is a well-managed store. It’s enormous and very busy, yet somehow always clean and orderly. I shop there because it has a whole section of inexpensive pharmacy products, including the best price around on razor blades (which are free to grab off the shelf, not locked in a glass case like at CVS, et al). It even has a section of reasonably priced organic groceries. This store has no right to be good, and is anyway. It overturns the conventional wisdom that big box stores fail in Manhattan.

Worst: Years ago, during my first-ever visit to New York City, my friends and I walked to Macy’s Herald Square, rode about 11 flights of escalators, and rode them back down. “The World’s Largest Store” functions adequately as a tourist attraction, but as a place to buy stuff, it’s a debacle. Its floorplan is chaotic, its pricing is erratic, and its salespeople are surly. Macy’s is constantly mailing me 25%-off coupons that seem like good deals, but have fine print so complicated you need the help of an accountant to understand all the exclusions. Twice now I’ve walked out of the store in mid-purchase because a coupon wouldn’t scan, and a sales-clerk blamed it on my failure to be functionally literate. (Am I the first person to think “Menswear” means “men’s clothes”?) And no, I don’t want to save ten percent with a Macy’s card! Macy’s? Over! Happily, in this city I have lots of other options.




Wed 17 Dec 2008 11:38 pm   //   Posted in: Food & drink, No right to be good

A cereal for our times

So brilliant! So stupid! Why did it take them this long to think it up?

Coming soon: Just Raisins!




Mon 7 Jul 2008 9:35 am   //   Posted in: Movies, No right to be good

Pixar can do no wrong

Gerritt and I went to see WALL-E over the weekend. Like people have been saying, this movie is a lot better than any description of it makes it sound. A post-apocalyptic robot love story told as a Disney-Pixar cartoon? Yeah, it sounds bad on paper, but somehow this film got made and the world is a better place for it.

I want to talk about the ending credits. In the movie, humans have been living in a Wal-Mart space ship for 700 years. They have forgotten how to make art. The ending credits shows the re-evolution of human art after they have returned to Earth. It runs from cave paintings to Picasso, but with robots tucked away in most the paintings, as if they are no more unnatural than trees. It’s one of those great ideas that feels like something you’ve always had in the back of your head, but at the same time seems like it’s never been done before.